1. Information We Collect
We may collect the following types of information depending on how you interact with our website and business.
Personal Information
- Name
- Email address
- Phone number
- Physical, mailing, billing, or service address
- Property or project information
- Information submitted through website forms
- Payment or transaction-related information, when applicable
- Communication preferences and consent records
Service and Project Information
When you request plumbing service or submit a project or bid inquiry, we may collect:
- Descriptions of plumbing problems or requested services
- Appointment and scheduling information
- Construction, remodeling, or project details
- Photographs, plans, documents, or other materials you choose to provide
- Estimate and proposal information
- Service history and customer feedback
- Records of communications concerning your request
Website and Technical Information
When you visit our website, certain information may be collected automatically, including:
- IP address
- Browser type
- Device and operating system information
- Website pages visited
- Website interactions and usage patterns
- Referring websites
- Cookies and similar technologies
Communication and Consent Information
Where applicable, we may maintain:
- SMS and email consent preferences
- Opt-in dates, times, and methods
- Records of consent disclosures
- Communication history
- Unsubscribe and opt-out requests
2. How We Use Your Information
We use personal information as reasonably necessary to operate our plumbing business and communicate with customers and prospective customers.
This may include:
- Responding to inquiries
- Processing plumbing service requests
- Reviewing project and construction bid requests
- Scheduling and coordinating appointments
- Preparing estimates and proposals
- Providing requested plumbing services
- Communicating about appointments, projects, and service updates
- Processing transactions and maintaining business records
- Providing customer support
- Managing customer relationships
- Sending marketing communications when appropriate consent has been obtained
- Improving website functionality and user experience
- Measuring website performance and marketing effectiveness
- Protecting our website and business against fraud or unauthorized activity
- Complying with applicable legal requirements
- Maintaining records of communication preferences and consent
We do not treat the submission of a service request or bid request as automatic permission to send promotional text messages.
3. SMS Messaging and Compliance
Text Message Program
Shaddai HL Plumbing Inc. may communicate with customers and prospective customers through SMS text messaging in connection with requested plumbing services, appointments, project inquiries, estimates, and customer support.
Depending on the consent provided, messages may include:
- Responses to plumbing service requests
- Appointment confirmations and reminders
- Scheduling updates
- Service-related notifications
- Estimate and project follow-ups
- Customer support messages
- Other communications directly related to a customer inquiry or requested service
Promotional or marketing messages, if offered, require the applicable separate consent.
Opt-In and Consent
Where consent is required, individuals must provide it through an appropriate opt-in process before receiving covered SMS communications.
We may maintain records of consent, including the date, time, and method by which consent was provided.
Consent to receive marketing text messages is not a condition of purchasing goods or services.
Providing a telephone number through a website form does not automatically constitute consent to receive promotional text messages.
Opt-Out Instructions
You may opt out of SMS communications at any time by replying STOP to a text message.
You may receive a final confirmation message acknowledging your opt-out request.
After your opt-out is processed, you will not receive additional messages covered by that opt-out unless you provide new consent or another legally permitted basis applies.
Message Frequency
Message frequency varies based on your interactions with Shaddai HL Plumbing, your service or project requests, and the communications you have authorized.
Message and Data Rates
Message and data rates may apply according to your mobile carrier and wireless plan.
Help and Support
For SMS assistance, reply HELP to a message or contact us directly:
Phone: 239-265-3190
Email: info@shaddaihlplumbing.com
Carrier Disclaimer
Wireless carriers are not liable for delayed or undelivered messages.
SMS Data Protection Statement
No mobile information will be shared with third parties or affiliates for marketing or promotional purposes.
Information sharing with subcontractors or service providers supporting direct business services, such as customer service, CRM operations, and message delivery, may occur as necessary to provide those services.
All other use-case categories exclude text messaging originator opt-in data and consent information from third-party marketing or promotional sharing.
We take reasonable measures designed to protect SMS consent information and communication records.
4. Information Sharing and Disclosure
We do not sell or rent personal information.
We may share information in the following circumstances.
Service Providers
We may use third-party providers to support our business operations, including:
- Website hosting and maintenance
- Customer relationship management
- Appointment scheduling
- Email and SMS communications
- Payment processing
- Website analytics
- Technical support
- Data storage
Our website and customer communication systems may use integrated platforms to manage inquiries, customer information, and communications.
Service providers may receive information reasonably necessary to perform their functions on our behalf.
Legal Compliance
We may disclose information when required by applicable law, legal process, court order, or valid government request.
We may also disclose information when reasonably necessary to protect our rights, customers, business operations, or the safety of others.
Business Transfers
If our business undergoes a merger, acquisition, restructuring, or sale of assets, certain information may be transferred as part of that transaction, subject to applicable legal requirements.
Protection of SMS Consent Information
None of the circumstances described above authorizes third parties or affiliates to use mobile opt-in information or SMS consent records for their own marketing or promotional purposes.
Information may be processed by providers supporting the delivery of authorized text messaging services.
5. Data Security
We take reasonable administrative, technical, and organizational measures designed to protect personal information against unauthorized access, disclosure, alteration, or loss.
These measures may include access controls, authentication procedures, secure communications, and security protections provided by our technology service providers.
However, no method of transmitting information over the internet or storing information electronically can be guaranteed to be completely secure.
We cannot guarantee absolute security.
If you believe information you have provided to us has been compromised, please contact us.
6. Cookies and Tracking Technologies
Our website may use cookies and similar technologies to:
- Support website functionality
- Understand how visitors use the website
- Improve website performance
- Remember certain preferences
- Measure the effectiveness of marketing activities
- Identify technical issues
Some of these technologies may be provided by third-party analytics, advertising, or website service providers.
You can manage certain cookies through your browser settings. Disabling cookies may affect some website features.
Where required by applicable law, we will provide additional notices or choices concerning tracking technologies.
7. Data Retention
We retain personal information for as long as reasonably necessary to:
- Respond to inquiries
- Provide requested services
- Manage customer and project relationships
- Maintain appropriate business records
- Comply with legal obligations
- Resolve disputes
- Maintain communication preferences and consent records
- Protect our business and customers
Retention periods may vary depending on the type of information and the purposes for which it was collected.
When information is no longer reasonably needed, we take appropriate steps to delete, de-identify, or otherwise dispose of it, subject to applicable legal and operational requirements.
8. Your Privacy Rights and Choices
Depending on applicable law, you may have the right to:
- Request access to personal information we maintain about you
- Request correction of inaccurate information
- Request deletion of certain information
- Ask how your information is collected, used, or disclosed
- Withdraw consent for future communications
- Opt out of marketing emails using the unsubscribe link provided
- Opt out of SMS communications by replying STOP
- Exercise other privacy rights available under applicable law
Certain requests may be subject to identity verification, legal exceptions, or recordkeeping requirements.
To submit a privacy-related request, contact us at:
info@shaddaihlplumbing.com
9. Third-Party Links and Services
Our website may contain links to third-party websites or services.
We are not responsible for the privacy practices of independently operated third-party websites.
We encourage you to review the privacy policies of those websites before providing personal information.
This Privacy Policy applies to information collected or processed by Shaddai HL Plumbing in connection with our website and business operations.
10. Children’s Privacy
Our website and services are intended for individuals seeking plumbing services or information about plumbing projects.
Our website is not directed toward children under the age of 13.
We do not knowingly collect personal information directly from children under 13 without appropriate authorization.
If we learn that such information has been collected, we will take reasonable steps to address it in accordance with applicable law.
11. Changes to This Privacy Policy
We may update this Privacy Policy periodically to reflect changes in our business operations, technology, legal requirements, or privacy practices.
When changes are made, we will update the effective date at the beginning of this policy.
Where appropriate or required by law, we may provide additional notice of material changes.
We encourage visitors to review this page periodically.
12. Contact Us
If you have questions about this Privacy Policy, your personal information, or your communication preferences, please contact:
We will review privacy-related inquiries and respond as required by applicable law.
Additional Notice Regarding Consent
Using our website or submitting a plumbing service or project inquiry does not automatically enroll you in promotional SMS messaging.
Where required, consent for SMS marketing or other optional communications must be collected through an appropriate, separate opt-in process.
For additional information about any SMS program offered by Shaddai HL Plumbing, please refer to the applicable Terms & Conditions and consent disclosures.
